PRIVACY POLICY

Privacy Policy

This website https://jjmagicshow.co.uk is owned and operated by James Smith trading as JJ Family Entertainer.

1. Introduction

We’re committed to protecting and respecting your privacy in line with new EU-wide Data Protection Regulations (GDPR). This policy explains (hopefully in plain English) how and why we use information you have given us and how we keep it secure. GDPR also gives you new rights and much more control over your personal data. We’ll tell you about all this below as well.

2. How we collect information from you

Obviously we collect information about you when you contact us about products and services. We also collect limited information when you visit our website via cookies. These help us improve and personalise our site. We’ve explained more about both in sections 3 and 4 below.

3. What are cookies and how do we use them

Most websites use cookies in some way. Cookies are just small pieces of code that work away in the background to help website owners measure how visitors interact with website content. Unless you have cookies disabled, when you visit our site cookies could be used by: Clicky (_cfduid) . Clicky cookies help give anonymous visitor statistics about how our site is used. We can see information like the number of views we get for a particular page on our website so we know what’s popular and what’s not. However, all third parties like Clicky have obligations to conform to GDPR and they don’t store or show us any personally identifiable information. See more here https://clicky.com/help/faq/privacy/gdpr Google Analytics (_ga, _gid, _gat). Analytics cookies help give anonymous visitor statistics about how our site is used. We can see information like the number of views we get for a particular page on our website so we know what’s popular and what’s not. Your computer’s IP address is used to determine a rough geographical location. However, all third parties like Google have obligations to conform to GDPR and they don’t store or show us any personally identifiable information. You Tube (PREF, YSY, YSC, GPS). These cookies enable visitors to watch clips of our shows direct from our site. Tawk.to (_cfduid, ss, tawkUUID, TawkConnectionTime). These cookies enable customers to chat with us in real time via a Live Chat button on our site. Essential host cookies (devicePixelRatio) This cookie is used to make sure our site displays properly on your device. Facebook (presence) Allows you to interact with our Facebook direct from the webpage. Overall, cookies help us to give you a better website experience. However, if you prefer, you can easily turn cookies off in your browser settings. Here are some links to popular browser’s’ instructions as to ‘how to disable cookies’. a. Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-pref erences b. Chrome: https://support.google.com/chrome/answer/95647?hl=en c. Opera: http://www.opera.com/help/tutorials/security/cookies/ d. Microsoft Edge: https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy e. Microsoft Internet Explorer: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-del ete-manage-cookies

4. How we handle information collected when you contact us about products or services

GDPR requires all businesses to have a lawful basis to process personal data about a customer/prospective customer. The law sets out six different lawful bases to choose from. Business owners have to explain to you how and when we process your data and the legal basis for each occurance. Currently our processing fits into three of the six available bases. ‘Contractual’ basis – this is when processing you data is obvious and necessary, for example you submit an enquiry and ask us to get back to you or you contact us to hire our services. Please be assured, we will only use this data for the purposes of offering relevant services to you. ‘ Legitimate Interests’ basis – we may contact you again after we have provided our services. For example we might email you in the future to remind you about our services. The law says businesses cannot send marketing emails or texts to individuals without specific consent. However, there is a limited exception if you are a previous customer as long as we only contact you about the same or similar products. GDPR’s terminology for this is ‘soft opt-in’. Of course we will always give the opportunity to request we never contact you again. ‘ Legal Obligation’ basis – some processing is necessary because we have to comply with the law. For example, when you make purchases. HMRC require us to keep records for at least 5 years.

5. Security of your data

When you give us personal information, we take steps to ensure that it’s treated securely. We will absolutely not share your information with third parties for marketing purposes. a) When you call, email or contact us via our website or social media, any personal information you give is processed electronically and stored safely. Typically, to process an enquiry, personal information will include names, email addresses and phone numbers. b) We use Google as our email provider. Google services are compliant with GDPR and email is encrypted by default. c) When you use our website any information you send via our webform will be secure and communications between your browser and the website are encrypted (SSL). d) Our website is hosted on Commerce Magic servers which are located in the UK. e) If you choose to pay a deposit or any part of our fee by card we use a third party payment processor called Stripe. Stripe’s services in Europe are provided by Stripe Payments Europe located in Ireland. Stripe use banking standard security to process payments and you can read more here f) We use a third party LiveChat provider, Tawk.to. They enable customers to chat with us online in real time. If you use the LiveChat on our site we will only use any data you supply in accordance with our legal obligations above. Tawk.to use Google Cloud data-storage which is fully compliant with GDPR. More here https://www.google.com/cloud/security/gdpr.

6. Access to your personal information

General Data Protection Regulation (GDPR) provides increased rights for individuals. This is the full list of individual’s rights. They don’t apply in all circumstances. However, if you wish to exercise any of these rights please contact us using the details below and we’ll be happy to help. ● The right to be informed about the processing of your personal information. ● The right to have your personal information corrected if it is inaccurate and to have incomplete personal information completed. ● The right to object to processing of your personal information. ● The right to restrict processing of your personal information. ● The right to have your personal information erased (the “right to be forgotten”). ● The right to request access to your personal information and to obtain information about how we process it. ● The right to move, copy or transfer your personal information (“data portability”). ● Rights in relation to automated decision making which has a legal effect or otherwise significantly affects you. After receiving any request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you. Whilst we’re expected to provide you with a copy of the information free of charge, we can charge a ‘reasonable fee’ if your request is unwarranted.

7. Data retention period

GDPR says we shouldn’t retain your data for longer than is necessary. We’ll only hold your personal information:- a) For as long as we have reasonable business needs – like carrying out bookings. b) To comply with our legal obligations to HMRC – 5 years 8. How you can complain a. If you are not happy with how we handle your data or you have any complaint then you should tell us by email. Our address is Info@magicalparties.co.uk b. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

9. Contact details

You can contact us: a. by post, to 3 Gothic Close, Doddington Park, Lincoln, LN6 3LN b. using our website contact form c. by telephone, on 07754 967507 d. by email, using info@jjmagicshow.co.uk © jjmagicshow.co.uk 2021

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